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Thank you for accessing the Motorhome Shocks website ("Site") operated by Performance Internet Parts LLC. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your data.

By visiting the Site directly or through another site, you accept the practices described in this Privacy Policy.

This policy applies only to information collected through the Site and not to offline collection of personal information.

We are not responsible for the privacy practices or content of any websites not operated by Performance Internet Parts LLC that may be linked to or from our Site.

Information Collection and Use

We collect personal information in several ways to provide you with a fast, efficient, and personalized experience. We may use your information to:

  • Simplify your shopping experience

  • Help you quickly find relevant products and services

  • Customize content and communications

  • Notify you of updates, promotions, and new offerings

We do not sell your personal information to third parties.

1. Registration and Ordering

To access certain areas of the Site or place an order, you may be required to complete a registration form. This includes providing your name, billing/shipping address, email, phone number, and payment information. Additional details such as your country or gender may also be requested to comply with regulations and improve service.

This information is used to fulfill orders, contact you about your purchase, and for internal marketing purposes.

2. Email Addresses

You may choose to provide your email address to receive:

  • Newsletters and special offers

  • Updates on new products, services, or promotions

  • Entry into contests or sweepstakes

Participation in these features is voluntary. Winners’ names and cities may be displayed publicly.

3. Cookies and Tracking Technology

The Site uses cookies and web beacons to enhance your experience, improve performance, and remember your preferences.

  • Cookies are small files stored on your device. These are necessary for functions like adding items to your cart and completing purchases.

  • Web Beacons help track site usage and the effectiveness of our content or ads.

  • Third-Party Advertisers may use cookies to personalize ads or analyze browsing behavior. This data is not tied to your personal information.

4. Log Files

Our servers automatically collect your IP address, browser type, and access time when you visit the Site. This helps us administer the Site, verify orders, and improve functionality.

5. Children's Privacy

We do not knowingly collect information from children under 13 years old. If you are under 13, please do not use this Site or provide any personal information. Use must be under the supervision of a parent or guardian.

Information Use and Disclosure

a) Internal Use

Your data helps us:

  • Fulfill orders and provide support

  • Improve site layout, services, and user experience

  • Analyze general visitor trends

Your data may be shared with affiliated companies under Performance Internet Parts LLC.

b) Communication

We use your information to send:

  • Order confirmations and shipping updates

  • Service announcements, if necessary (e.g., outages or maintenance)

  • Marketing emails (you can opt out anytime)

You cannot opt out of order-related communications.

c) External Use

We do not sell or rent your personal data. However, we may share information with:

  • Shipping companies to deliver your orders

  • Payment processors to authorize transactions

  • Law enforcement when required by law or to protect our rights

  • Third-party service providers to assist with customer service, marketing, or analytics

  • Future business transfers, such as mergers or acquisitions

  • Marketing partners, but only with anonymized, non-identifiable data

Data Security

We protect your information using Secure Sockets Layer (SSL) encryption and other physical, electronic, and administrative safeguards. Only authorized employees have access to sensitive data.

However, no online platform can guarantee 100% security.

Opt-Out / Corrections

You may request to:

  • Update or correct your personal details

  • Unsubscribe from emails

  • Close your account

To do so, contact us at 1-800-245-7469 or email us. Please do not email credit card information.

California Privacy Rights

California residents may request to opt out of the sale of personal data under Civil Code Section 1798.83. While we do not sell personal data, we accept opt-out requests. Contact us via phone or email to make a request.

Offline Information Collection

If you contact us by phone, fax, or mail, any collected information is treated with the same care as data collected online. Sensitive data is either securely stored or destroyed as appropriate.

Mobile Messaging Terms & Conditions

The Motorhome Shocks mobile messaging service is operated by Performance Internet Parts LLC. By opting in, you consent to receive recurring SMS/text messages, including order updates, promotional offers, and account alerts.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You can opt out by texting STOP to +1 (877) 719-3955.

  • For help, text HELP or email customerservice@motorhomeshocks.com.

We are not responsible for undelivered or delayed messages. If your mobile number changes, you must re-subscribe with the new number.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted here. Please check this page periodically to stay informed.

If you have questions, contact us at:
📞 1-800-245-7469
📧 customerservice@motorhomeshocks.com