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Most of the units (but not all) that we sell have a Limited-Lifetime warranty offered by the manufacturer of the product. Although each company has slightly different criteria, they also share some basic requirements.

The limited warranties described here do not cover normal wear and tear and are non-transferable.

Before submitting a warranty for leaking shocks, please see Weepage vs Leakage.

A shock is designed to last around 50,000 miles, depending on driving style and road conditions. Shocks are a wear-and-tear item and are not designed to last the lifetime of a vehicle. Manufacturer warranties on shocks or struts cover defects such as leaking oil in the product. Reduced effectiveness due to age or use is normal and expected with a shock absorber and is not a factory defect.

  1. Warranties are based on defects such as leaks and breaks during normal use.
  2. Wear and tear are not covered. Do not submit a warranty for sets of worn shocks — those are wear-and-tear issues.
  3. Warranties are processed as an exchange of a defective product for a new one. No refunds. Shipping on the returned item and the replacement are the customer’s responsibility. Replacement orders will include a shipping & handling fee based on weight.
  4. Order number or original purchase receipt are required; Motorhome Shocks & More is unable to process warranty requests based on purchases made at any other retailer.
  5. Shocks with broken shafts or mounts, dented or deformed bodies, or chips on the shock shaft will not be covered by manufacturer warranties, as these indicate abuse or accident damage. See manufacturer warranty pages for details.
  6. Warranties do not cover bushings, mounts, nuts, washers, spacers, or other small parts.
  7. All warranties are provided by the manufacturer. Motorhome Shocks & More does not imply or guarantee any warranty on the products sold. All warranty decisions are made by the manufacturer according to their requirements.
  8. All manufacturer warranties are only available on parts purchased from a respective licensed manufacturer dealer. Motorhome Shocks & More is a licensed dealer for the brands we sell.
  9. Warranties do not cover installation or removal fees, repairs, obsolete products no longer available, or shipping costs, which are the total responsibility of the product user.

The Warranty Process works like this.

  1. You fill out the warranty form below for the shock you feel is defective.
  2. We review and approve the request and will send you a Warranty Deposit Draft for the new part. You purchase the part (plus shipping). Refunds are issued based on the conditions below.
  3. We ship you the new part. All Warranty Replacement orders are charged a shipping/handling fee between $19.99 and $44.95 depending on weight/size and distance (we only charge our cost).
  4. If the manufacturer accepts photographic evidence (e.g., leak with part number visible), we will refund you the amount of the warranty part you purchased.
  5. If the manufacturer requires physical inspection, we will email you a return address with a Warranty Authorization Return #. Ship the product to the manufacturer. Upon verification by the manufacturer, we will refund the applicable amount.

Manufacturer Warranty Information (RV / Campervan / Trailer)

Safe-T-Plus (Steering Stabilizers)

Submit the Safe-T-Plus warranty claim form at https://www.safe-t-plus.com/warranty/

Monroe (Gas-Magnum RV)

For warranty replacement inquiries, contact Monroe at 1-800-325-8886.

SuperSprings (SumoSprings / Helper Solutions)

For warranty replacement inquiries, call (805) 745-5553 or email warranty@superspringsint.com.

Timbren (SES / Trailer Suspensions)

See quick-glance terms below; contact Timbren directly for RMA instructions.

Quick Glance Product Warranty Information (RV-Relevant)

  • Bilstein B6 4600 Heavy Duty — Limited Lifetime
  • Bilstein B6 4600 Comfort — Limited Lifetime
  • Bilstein 5100 (select 4x4 vans/campervan platforms) — Limited Lifetime
  • KONI FSD / Special Active (Motorhome applications, incl. “FSD Gold”) — Limited Lifetime
  • Monroe Gas-Magnum RV — Limited Lifetime
  • Timbren SES — Limited Lifetime
  • Timbren Axle-Less / Silent Ride / Dakota Air / STi Trailer Suspensions — 5 Years

 


Warranty Submission
Order Number  
First Name  
Last Name  
Email  
Phone  
Address Line 1  
Address Line 2  
City  
State/Region  
Zip Code  
Vehicle Make  
Vehicle Model  
Vehicle Year  
Vehicle Trim Level and Modifications  
Vehicle VIN  
Vehicle Mileage at Time of Installation  
Form Source  
Vehicle Current Mileage  
Part Number Under Warranty   
Reason for Warranty Request   
   

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An RGA number will be emailed to you. Mark the RGA clearly on the outside of the shipment for our shipping department to see. All returned items must be individually inspected before a warranty request will be processed.

Motorhome Shocks & More
275 Nosef Dr
Batesville, MS 38606